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In case your home network has certain restrictions (enforced locally or by your ISP), you might be able to fix this issue by using the alternate MAC address feature on your console to your advantage. In case this potential fix wasn’t applicable and you’re still encountering the same ‘ Additional Authentication Needed‘ error, move down to the next potential fix below.
![surgeon simulator 2 stuck on loading screen xbox surgeon simulator 2 stuck on loading screen xbox](https://www.4gamer.net/games/490/G049000/20201023031/SS/001.jpg)
Once you get to the Network tab, go ahead and access the Advanced settings menu, then access the Alternate MAC address sub-menu.After you manage to make your way to the Settings menu, navigate to the Network tab from the vertical menu on the right, then access the Network Settings submenu from the right-hand pane.
![surgeon simulator 2 stuck on loading screen xbox surgeon simulator 2 stuck on loading screen xbox](https://i.ytimg.com/vi/VQaYhw7qOSU/maxresdefault.jpg)
From the main Xbox One menu, access the vertical menu on the right (by pressing the guide button on your controller) and navigate to Settings.
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A lot of affected users have confirmed that this operation has helped them to fix the issue: If this scenario is applicable, you should be able to fix the issue by accessing the Network Settings on your console and clearing the alternate MAC address. However, this feature is mostly designed for hotels and other types and limited networks and might create other issues including the ‘ Additional Authentication Needed‘ error on home networks. This feature was developed to give Xbox users the ability to grant their console the MAC address of their PCs network adapter. This operation was confirmed to work by a lot of affected users (from every region). Clearing the Alternative MAC addressīefore you try anything else, you should start with what Microsoft recommends – Clearing the Alternate MAC address. If the ‘ Additional Authentication Needed‘ error is being caused by a local inconsistency, you can force the Xbox One system to clear any temp data by forcing an interruption during a test connection or by performing a power cycling procedure.Īnd lastly, if nothing else works, you should get in contact with your ISP and see if you’re under any security or contract violation that has determined them to limit your network. In this case, you will need to login into your router settings and disable access control or remove your Xbox console from the list of blocked devices. However, keep in mind that this type of error can also be facilitated by your router if you previously enforced a network-level block. In case you’re encountering this problem, your first attempt at fixing it should be to clear the currently stored alternate MAC address on your console and see if that allows you to connect to the Internet normally. If that doesn’t work for you, you can also try using your PC’s physical address as the dedicated MAC address on your console. Most affected users are reporting that the issue started to appear out of nowhere (no changes were made to the Internet network) Additional Authentication Needed error Some Xbox One users are reporting that their Xbox One console is suddenly showing an ‘ Additional Authentication Needed‘ error whenever they attempt to connect their console to their home network.